REFUND POLICY

GIGIL, LLC does not issue refunds for Elite Scientist STEM Kits or GIGIL STEM Kit Subscription Boxes. Elite Scientist STEM Kit purchases can be canceled before the item has shipped with a 15% restocking fee. GIGIL STEM Kit Monthly Subscriptions can be canceled before the billing date. Any cancelation requests received after the billing date will be honored the following month. No exceptions. 3 month, 6 month, and 12-month subscriptions cannot be canceled before the stated term. Subscriptions will automatically end after the stated term and can be renewed upon request. All cancelation requests can be done online or must be submitted to hello@gigilstemkits.com.

 

RETURNS

Returns are accepted for unopened boxes only. All returns are subject to a 15% restocking fee. The customer is responsible for the postage cost and shipping the merchandise back to GIGIL, LLC. Returns should be received in the same condition they were sent out. GIGIL, LLC is not responsible for any lost merchandise during transit. The customer will receive a refund within 5-7 days of the returned merchandise being received.

 

SHIPPING

Shipping is charged at a flat rate of $5.99 per box. STEM Subscription boxes ship out on the 10th of every month. Elite Kits will be shipped within 2-3 business days of your purchase. We do not currently ship outside the United States.